Average Turnaround (including production + delivery)= 2 weeks
Priority Production (+$144)= receive your order in 7 days.
If you choose Priority Production and your neon sign has not been delivered within 10 days, we will refund the priority production cost.
If you want to know if you can get your sign delivered by a certain date, please ask us in the chat or email: info@neonparty.com.au
How to add Priority Production to the order?
1. Go to your cart.
2. Find: Add Priority Production (1 week faster) to order: $135.00
3. Click the yellow ADD TO CART button
4. Finished!
Click to view a folder with photos and videos of neon signs in our wide range of fonts:
Most Popular fonts for the following types of neon signs:
*All neon signs in the photos and videos have been produced by Neon Party®*
*All of the links are to Google Drive folders. This is a safe and trusted link*
Click to view a folder with photos and videos of neon signs, in our wide range of colours:
Yes, we can make neon signs battery or USB powered upon request.
The size of the sign determines how many battery packs or USB cords will be needed to power the sign efficiently.
If you would like your sign to be battery or USB powered, please let us know by writing that in your order notes at checkout.
What is an LED neon sign?
An LED neon sign is a lightweight, shatter-resistant neon light made from long flexible tubes that have been bent into various shapes and sizes.
Are LED neon signs safe?
Our LED neon signs are very safe. They produce little to no heat, making them cool to the touch. Additionally, we use LED neon flex tubing which are non-toxic, high quality and also have a high flame retardancy.
What is the voltage?
All of our products have a voltage of 12 Volts. This low voltage helps make it safe for our neon signs to be turned on for a businesses' daily operating hours.
What is the average lifespan of an LED neon sign?
Our LED neon signs come with a lifetime of approx. 30,000 hours.
Meaning if the:
Neon sign is operating for 10 hours per day - it will last approx. 10 years. This is around 3x longer than traditional gas neon signs
The average lifespan of a battery-powered and USB-powered sign is less.
LED Neon Sign Unboxing Video: Watch on Youtube
What comes in your LED Neon Sign order:
- Your LED Neon Sign
- FREE Dimmer Remote: turn sign on/off, adjust the brightness level and activate the party/flash modes.
- Power cord (clear color)
- DC connector
- Power cord and Adaptor (black color)
- Power cord with connection plug (when ordering there is the choice of USA/Canada)
- Accessories (for DIY Installation): wall plugs and screws, hanging chain or steel wire. Pick which one you want when ordering.
- Installation Guide: easy to follow instructions for non-professional/ DIY installation.
- Thank you Card: scan to provide Google Review + 10% cashback offer
1-2 business days after you order, we will email the mock-up of your neon sign. The mock-up includes the design, measurements and other important details.
If you are:
HAPPY WITH THE DESIGN:
Please reply with a confirmation email. The neon sign will then go into production only when we have received a confirmation email.
NOT SATISFIED WITH THE DESIGN:
Let us know in an email and we will revise the design and send you a free revised mock-up.
WHAT HAPPENS IF I DO NOT RESPOND TO THE EMAIL?
If we do not receive a confirmation email within 3 DAYS, we will start manufacturing your order so you receive it in a timely manner.
I CAN'T SEE THE EMAIL OF THE MOCK-UP IN MY INBOX?
If you do not see the email in your inbox, please check your JUNK FOLDER. If it is not in your JUNK FOLDER please contact us via email: info@neonparty.com.au
CAN I CANCEL MY ORDER AFTER ORDERING?
If you want to cancel the order after receiving the mock-up, we will refund the order. However, orders can not be cancelled once they have been approved for production.
Assemble first: Parts are included
How do I assemble my neon sign?
To set up your neon sign, all you need to do is:
Connect the clear powercord/s to the dimmer box, through to the power adapter, and then plug that into a powerpoint and watch it light up!
How to Assemble Your Neon Sign Video Tutorial: Watch on Youtube
After the parts are connected, how do I turn on my neon sign?
Use your FREE dimmer remote to turn on/off, adjust brightness and turn on or adjust the party mode.
How to Operate Your Single Colour Dimmer Remote Video Tutorial: Watch on Youtube
How do I install my neon sign?
Our signs are very easy to install and can be done without the help of a professional.
We offer four different ways to display your neon sign, each with different accessories for installation.
These are:
-screw fixing
-wire hanging
-chain hanging
-acrylic stand
There is also the possibility to hang your sign with adhesive strips however this option is only available for small neon signs.
To view our easy-to-follow installation guides, please click here
Screw Fixing Tutorial: watch on Youtube
Chain Hanging Tutorial: watch on Youtube
What installation accessories are best for me?
If you are looking to mount your neon sign on a wall, we recommend our screw fixing kit. This will allow you to attach your neon securely using the pre-drilled holes in the acrylic backing of your sign.
If you’d like to place your neon sign in a window, we suggest our hanging with chain or steel wire options. This will allow you to fix your sign from above, making it the perfect choice if you plan to display your sign in a shopfront.
If you plan to hang your neon sign up at a party, wedding, or event, we recommend either our hanging with chain or hanging with wire method. These options are great if you’re looking for something temporary or where wall mounting isn’t possible. They are designed to hang easily and work especially well on backdrops or mesh garlands.
If you are looking to use your neon sign as tabletop décor, we recommend our acrylic backboard option. This type of backing is versatile and sturdy, making it the perfect choice for signs that will be moved frequently. Best of all the base of the acrylic is detachable, giving you the option to mount or hang your sign on the wall should you wish to do so.
Use your discount code at the checkout.
1. Enter the code in the Discount code bar.
2. Press Apply
3. Please give it a moment to load and adjust to the new subtotal.
Enjoy your discount!
1）Regarding Adapter Temperature
It is normal for the power adapter to become slightly warm during use. A surface temperature between 30°C to 50°C (86°F to 122°F) is generally considered safe.
However, if the adaptor feels very hot to the touch, emits any unusual smell, or shows signs of discoloration or instability, please stop using it and contact us for a replacement or further inspection.
2）Regarding the buzzing noise from the power adaptor:
A slight humming or buzzing sound from the adaptor can be normal, especially when it’s running with low or no load. This is caused by the internal components such as coils or transformers vibrating slightly.
However, if the noise is loud, irregular, or accompanied by overheating, flickering, or a burning smell, we recommend stopping use immediately and contacting us for a replacement or further assessment.
Please feel free to send us a short video or audio clip if you’re unsure — we’ll be happy to assist further.
3）When the customer received the neon sign is not lighting up upon setup, one common cause could be incorrect connection of the plug to the controller. Unlike single-color neon signs, RGB signs have a 4-pins connector (four holes on one side, and four prongs on the other), which must be aligned and inserted correctly.
Please ensure the following:
The four metal pins from the controller are inserted into the matching four holes on the RGB connector.
Each pin must be aligned with the correct slot — they cannot be inserted randomly, as this will prevent the sign from functioning.
The connector should click or fit snugly when fully inserted.
Our LED neon signs come with a 24 month warranty. This covers faulty items, when used appropriately. Please not that we require both a video and photo(s) for diagnostic and quality purposes.
