We aim to deliver your product/s within 2 weeks. We will make every effort to ensure your purchased product reaches you within the stated timeframe but we make no guarantees as external issues can arise that are not in our control.
Neon Party is responsible for delivering the items to the customer as listed on the purchasing order with shipping cost included. However, any charges for returned orders due to customer error (incorrect address, undeliverable orders, etc.) will be the responsibility of the customer.
Once your order is processed and in production, it cannot be cancelled or switched.
We offer returns and refunds for faulty products only. In line with Consumer Protection Laws, we will try our best to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolve for faulty products, including refunds for the cost of the product is decided on a case by case basis majorly depending on the source of the fault.
Please note that we do not provide prepaid shipping return labels. Orders must be sent back at the customer’s expense. We suggest you get a tracking number with your return also, as we are not liable for lost return packages.
Neon Party generally does not accept requests for returns due to change of mind or other reasons. The customer may negotiate with Neon Party for a return and refund with the subject of approval. Still, the customer will be liable for all the costs incurred from that action, including shipping and/or tax.
DAMAGED OR FAULTY ITEMS
In the case that the customer receives the wrong item or the item arrives broken, damaged, or faulty, the customer is entitled to return the item free of charge for a refund, only when the customer acknowledges Neon Party within seven days of receiving of item.
Please reach out to firstname.lastname@example.org for all return requests.